Differences of the psychodynamic and behavioural approaches

Contrasts of the psychodynamic and social methodologies While psychodynamic and social methodologies are the two significant ways to deal with character, they see character from alternate point of view. Psychodynamic approach contends character is brought about by powers in the oblivious yet not learnt. People have little power over their conduct as it is foreordained, and youth has a vital impact in molding ones character. Conduct approach, then again, perceives character as educated and concentrates just on present conduct matters. Given the distinctions, it has been contended whether, as far as logical legitimacy, psychodynamic or conduct approach is increasingly far reaching. The qualities of psychodynamic approach are thought of youth encounters and acknowledgment of the oblivious part. Despite what might be expected, conduct approach centers around conduct that can be logically estimated and confirmed, and perceives the significance of outer condition on character. From the above contentions, it is at last closed, in term of techniq ue and testability, social methodology is progressively extensive. Presentation The logical value of psychodynamic and social ways to deal with character is very extraordinary as far as supporting whether character is to a great extent inalienable or learnt. The term logical legitimacy here is characterized as the strategy utilized and testability of the methodologies. On one hand, it has been contended psychodynamic approach depends too intensely on oblivious brain whose presence is difficult to demonstrate; then again, social methodology has likewise been censured for being excessively ecologically determinist while disregarding mental procedures. The accompanying exposition is to basically investigate these two methodologies from different viewpoints, and find which one is additionally enveloping. The psychodynamic approach contends encounters in youth have huge impact on the improvement of grown-up character without their awareness. Freud (1969), the originator of psychodynamic way to deal with brain research, proposed the mind comprises of the accompanying three sections: the preconscious, the cognizant, and the oblivious. Among these three, people are just not mindful of the oblivious part, in which there is consistently struggle between the id and the superego. The id is oblivious essential drives present in the infant, and the superego speaks to the still, small voice created by living in a network. These two pieces of the mind must be overseen by the sense of self, which intervenes between the driving forces of the id and social requirements. Freud contended that each youngster must experience the psycho-sexual stages and their encounters have an enormous impact in grown-up improvement, especially the advancement of character. (Freud, 1969). As indicated by conduct approach, character is seen as an example of educated practices created through either traditional or operant molding, and afterward further shaped by support, for example, discipline or rewards. Old style molding, first proposed by Pavlov (1936), is learning through affiliation, which recommended individual figures out how to associate an impartial upgrade with a reflex reaction, for example, outrage or pleasure. Likewise, operant molding, principally proposed by B. F. Skinner (1974), is learning through the results of conduct. On the off chance that ones conduct is compensated, at that point it will be kept up or expanded; on the off chance that it is punished, it will be debilitated and even stifled. There are a few generous contrasts among psychodynamic and conduct draws near. Similarly, psychodynamic approach perceives that encounters in youth have impact for the duration of our lives without our cognizance. It gives significant structure to making a decision about ones character and conduct. For instance, the explanation behind an individual submitting murder might be the way that his vicious dad has in every case genuinely rebuffed him since adolescence. In any case, conduct approach contended most human conduct is mechanical, and ones character is just the result of upgrades and reactions. In this way, the psychodynamic approach recognizes everybody can endure psychological sicknesses and clashes without their shortcomings. Contrasted and the psychodynamic approach, another shortcoming of the social methodology is that it overlooks the piece of oblivious. As indicated by Social Learning Theory, Bandura (1989) has proposed subjective components can't be disregarded if learning is should have been comprehended. Bandura has additionally noticed that while prize and discipline significantly shape ones character, insight has as much effect as they do. Likewise, the standards of social methodology have for the most part been tried on creatures. It suggests a few discoveries may not be pertinent to individual, who is significantly more mind boggling. Then again, one of the qualities of social methodology over psychodynamic approach, in term of testability, is that it just spotlights on conduct that can be tried and watched, which makes it helpful in tests under research facility setting where conduct can be watched and confirmed. Hence, the outcomes got from conduct approach have been, and keep on being, equitably and dependably estimated. As far as procedure, the social methodology centers around the present as opposed to analyzing ones past or their clinical history. At times, this can be a sort of solidarity, particularly for those experiencing their unusual conduct. For them, rather than knowing the causes, disposing of the disagreeable conduct is significantly more significant. For instance, an individual with a silly motivation to brush his teeth pointlessly all the time is progressively worried about freeing himself of this unnatural conduct. Contrasted and social methodology, the significant analysis of psychodynamic approach is that it can't be experimentally confirmed or watched. Actually, nobody is even ready to plan an encounter which can adequately discredit psychodynamic hypothesis. It is extremely unlikely to demonstrate whether the oblivious truly exists, and whether a controlled memory is genuine or not. Along these lines, psychodynamic approach doesn't have strong logical proof supporting the contentions about character. Another shortcoming would be the way that the vast majority of the proof for psychodynamic speculations was taken from Freuds contextual analyses, for example, Little Hans. (Freud, 1969). The primary issue is that the contextual analyses depend on contemplating one individual in detail, and they will in general be exceptionally emotional. This makes speculations to the more extensive populace troublesome and not delegate enough. End In term of strategy and testability, conduct approach is all the more enveloping for the accompanying explanation. Right off the bat, not at all like psychodynamic approach which can scarcely be experimentally watched or tried, conduct approach has end up being valuable in logical tests under research facility setting where results can be dependably checked. Also, conduct approach, as far as technique, perceives the impact of the outside condition on ones character. At last, the vast majority of the proof for psychodynamic hypotheses was taken from Freuds contextual analyses, which is extremely abstract and it is difficult to sum up results to a bigger populace.

The Strategic marketing applied by Orange

The Strategic promoting applied by Orange The Orange brand is key to companys vision and achievement A brand is a guarantee conveyed It was created with adaptability to cross the fringes and to challenge the shows of versatile communication. In the year 1996 it went into FTSE-100 turning into the most youthful organization ever to enter. It is the Fifth biggest client on the planet, with more than 189 a great many clients as on December 2009. Orange gathering serves in excess of 175 million clients in 5 landmasses. Today Orange is one of the most impressive brand in the word. It is number 3 in Europe in regard of Tele correspondence and Number 1 in regard of Broad band administrations. On first of July 2010, Orange in UK and T Mobile in UK turned into the UKs biggest interchanges organization. Key Person: Richard Stephen (CEO) 1.1 Impact of Organization system on the Marketing Plan: Hierarchical system speaks to the total arrangement of exercises that an association decides to perform to meet its crucial, and targets. Fruitful usage of hierarchical methodologies requires a critical comprehension of the linkages between assets, exercises, and the ideal results. Authoritative technique has two key measurements: Conformance and Performance. The conformance measurement is proposed to guarantee that an association meets its consistence on responsibility and confirmation prerequisites, while the exhibition measurement is to guarantee that worth is made and assets are used suitably. Oversight boards of trustees have been built up for a considerable length of time that screen the conformance prerequisites. Nonetheless, it is critical to perceive that there have been no express key oversight bodies as of not long ago. Associations are beginning to understand that these two measurements should be adjusted properly. In the accompanying passage we will look at that we will inspect how promoting arrangement influences and add to the two components of its hierarchical methodology. Then again, Marketing Plan is a report portraying an organizations potential clients and a far reaching system to sell them products and enterprises. It is a composed record that subtleties the important activities to accomplish at least one showcasing targets. The effect of hierarchical procedure is very establishment. Showcasing plan is constantly made in the light of hierarchical fundamental system. It is a piece of generally speaking hierarchical technique and works under the umbrella of by and large authoritative methodology which will prompt accomplishments of the fundamental goals of the association. As referenced over that hierarchical methodology has two measurements conformance and execution, both measurement are should be consider at each vital level. Orange is an open restricted organization and needs to keep up the control of collaborate administration and strategies of consistency body like Ofcom and Financial assistance authority FSA along these lines it needs to make such showcasing arrangement which guarantee that it item and administration consistence with referenced normality bodies that covers the conformance measurement of authoritative procedure. Besides, execution measurement of authoritative technique centers a field-tested strategy that is expanding an incentive through incredible showcasing blend, advertising methodology and item situating which covers the exhibition measurement of hierarchical procedure. 1.2 Components of Marketing Plan: There are following parts of promoting plan. Official Summary Presentation/State of Business SWOT Analysis Goals and Marketing Strategy Execution: (4Ps/7Ps) Monetary Implications Control and Evaluation 1.3 Risks issues inside a Marketing Plan: Dangers are likely occasions that will altogether bring down the volume base, raise the necessary spending rate, or have some other unfriendly impact on edges or piece of the overall industry. A viable market plan ought to consider the key dangers to the business and hierarchical by and large procedure and presents alternate courses of action to be followed to limit the negative effect of these dangers. Most key dangers include serious activities not straightforwardly tended to in the advertising plan, conceivable interior working issues or the disappointment of the showcasing projects to convey what is normal. The effect on the volume base or spending rate is then evaluated and a particular alternate course of action to defeat the circumstance is proposed. It likewise incorporates a clarification of what execution measures and levels will trigger usage of every alternate course of action. Close observing of these measures is subsequently a significant control work. 2.1 Level of Importance of every part of an arrangement First will be the SWOT investigation SWOT investigation : SWOT investigation is one of the significant segments of an arrangement It is the Strength, Weakness, Opportunities and Treats of the Organization; It is the key arranging technique which encourages the advertisers to concentrate on key issues. Promoting Strategy of Orange: The advertising technique of Orange will be clarified at the later phase of this work by utilizing Ansoff development framework methodology model. It is additionally viewed as one of the significant segment of the arrangement, since it states what Orange is doing as far as its business nature. 4 ps of Orange : 4 ps which are Product, Price, Place and Promotion additionally frames a significant premise of the arrangement, It will assist orange with positioning itself in the market. These 4 ps are a significant parameters in the hands of Directors and Marketing chief to control it however subject to the inward and outer condition limitations. Money related Implications: Any action attempted or acted in the business is connected monetarily or at the end of the day, all the exercises performed inside the business has monetary ramifications. The showcasing plan ought to likewise show how the advertising technique had changed the association monetarily as far as arranging and advancement. 2.2 Mitigation Strategies for High hazard part of the arrangement. The hazardous segments which are essentially Product, Price, Orange Strength, Competitors Threats and so on, Orange had created different plans and techniques so as to relieve these dangers which is clarified beneath. Distinctive product offerings for various clients Presenting distinctive product offerings so as to address client issues. Orange has additionally partitioned its three fundamental items which are Pay as you go talk plan, Pay month to month talk plan and broadband assistance into different various sorts of sub-item to cook the necessities of the client. For example Puma pay month to month plan gives boundless writings, Unlimited Internet for content and Internet sweetheart though Racoon pay month to month gives boundless landline calls. Orange had structured and changed its item according to prerequisite of every single clients. This is settled on so as to moderate the decision and inclination of clients which contrasts from individual to individual. Diverse value intend to provide food distinctive scope of clients Orange likewise had diverse value plans for each client, so as to meet the financial plan of an individual it has low value plan from  £15 every month to most noteworthy  £75 to its business clients. Permitting Minutes groups for International calls for UK clients Orange ought to recognize the structure of UK clients as the vast majority of the clients are settler, and the greater part of them intend to be from various nations and are regularly making International calls, Orange should presented an Access number by which one can make International calls by utilizing the month to month accessible groups of minutes from the arrangement. This will assist orange with increasing its client base. Item Diversification Orange ought to likewise broaden its business current different business of Orange can be clarified as follows. Orange has expanded its business as of late from Telecommunication to various part so as to win additional income to the gathering. For example, Orange Credit Card (In Association with Marble Cards). Orange World Orange Credit Cards. In relationship with marble cards (HFC) bunch Orange is offering currently Visas, With an (a.p.r) of 14.9% Orange ought to likewise investigate the Advertising business, since it has a large number of clients which is a key point and its quality. Orange should look this business truly as it will assist with creating extra income. Orange world Orange world is the web entryway giving the best of network access on your cell phone. Its gives the entrance to the web as though you are utilizing your PC and web at your home You would now be able to download your preferred music, recordings, play web based games, download games, access to the most recent news, do shopping, book your preferred occasion and so on. 2.3 Marketing Plan 2010 Orange Marketing Plan Promoting plan can be clarified in the accompanying manner. Official Summary Presentation/State of Business Examinations Market/Industry/Competitors/Companies (SWOT for each) Destinations and procedure Execution (4/7Ps) Money related Implications Control and Evaluation Official Summary Client base expanded by 6% in the year 2009 with almost 200 million clients everywhere throughout the world, In Europe there are about 20.7 million cell phone clients. In October 2009 Luxembourg turned into the 31st nation which utilizes Orange administrations. To support its drawn out development, the Group should be available in each key connection in the worth chain. This will empower Orange to safeguard its situations against other significant market contenders. Orange is presently working in 32 nations contrasted and 19 nations in multi year prior time. Ecological Commitment 20% decrease in CO2 emanations somewhere in the range of 2006 and 2020. 15% decrease in vitality utilization somewhere in the range of 2006 and 2020. 25% sustainable power sources for new versatile stations by 2015 (strikingly in Africa). 80% of Group scope occupied with Environmental Management System (EMS) process by 2015. Territory of Business The level and nature of business and money related execution were amazing, given the exceptionally troublesome condition the France telecom looked from both a macroeconomic viewpoint and as far as administrative weights. The G

Narrative Essay Topics For College Students

Narrative Essay Topics For College StudentsOnce you have taken a breather from the grind of a challenging high school, or the demands of college, you may feel the need to catch up on your writing. After all, this is your chance to impress college admissions officers. Luckily, there are narrative essay topics for college students that can help you get back in the game. Take the time to consider a few of the possibilities below.When you go to an informal or formal setting such as a church, you may feel that writing an essay is just another chore. An informal essay does not necessarily mean that you should skip out on the formal writing that is required of you. But you might want to consider using a more narrative essay topic.The reason is that an informal setting may be more conducive to writing and sharing stories. Your final draft should be able to grab the attention of the reader and make them want to read on. Use this element to create a compelling story.The types of stories you ca n tell in an informal setting include those about your background, your family, or your friends. You will also be able to share some anecdotes about places that you have been. Be sure to use a narrative essay topic for college students so that the impact you leave the reader is as lasting as possible.If you have a professional career that makes you proud, you will find that it can provide you with some great storylines to share. Use the same point of view you would in writing a formal essay. Find a professional who can show you some of his or her work, and then use a narrative essay topic for college students.There are some instances when you may need to go beyond what is required in a formal setting. For example, you may be asked to speak at a large conference that has many attendees. If you do not have the formal training that would be required in this situation, consider using a narrative essay topic for college students.This does not mean that you need to abandon the formal sett ings entirely. Just be sure that the tone of your stories is appealing to the reader. If you have a personal connection to the situation, incorporate that into the narrative.Again, while your formal education will certainly help, taking a break from that and embracing the informal writing and storytelling techniques is ideal for the narrative essay topics for college students. Remember, the style of the writing should be engaging and enticing. No one wants to be confronted with a clunky paper.

Advanced Seminar On Early Childhood Special Education

DIFFERENTIATED CURRICULUM PROJECT PART A ADVANCED SEMINAR IN EARLY CHILDHOOD SPECIAL EDUCATION ECPSE 731 PROFESSOR: MONICA GIGANTE FEBRUARY 25, 2015 ADIE S. JAMES (SHARON) Overview Observation and interview for this assignment were conducted at P.S. 95Q – The Eastwood School, a New York City Department of Education public elementary school, located at 179-01 90th Avenue, Jamaica, N.Y. 11432. The hosts grades Kindergarten to 5th Grade, and has a population of 1,484 students.. School personnel include the administrative staff, teachers, special service providers, custodial staff, janitorial staff, and cafeteria staff. The hours of operation are from 8:00 a.m.to 2:20 p.m., Monday to Friday. The student population includes general education†¦show more content†¦Special education instruction is provided in an inclusive setting by a general education and a special education teacher. Students receive one- on-one and small group instruction. Other services provided for special education students are outside the classroom. These services include occupational therapy, physical therapy, speech therapy, reading, and counseling. Information on Class and Students I conducted my observation in an Inclusive Curriculum Teaching (ICT) classroom which hosts a kindergarten, and a first grade bridge class. The classroom accommodates a small population of 12 to 14 students, all receiving special education services. There is one special education teacher who teaches both classes, and receives assistance from four paraprofessionals in the classroom. The student to teacher ratio is 12:1 with two students receiving one-to-one service from two paraprofessionals. The student population of this classroom includes children from varied cultural backgrounds. This combination includes Hispanics, African-Americans, Latinos, and Indians. The primary language spoken in the classroom is English. One of the weaknesses identified is that students receive constant redirection to stay on task during work time. In contrast, one strength that was observed is that the students respond quickly to redirection. One of the primary reinforcers for good behavior is lunch with the Dean. The students in both

Images and Symbolism in The Odyssey Essay - 767 Words

The Sea Odysseus spends so much time sailing home that the sea really takes up a good chunk of his life. This is fitting, since the sea and its perils work much the same way the Odyssey argues that life does, it is full of suffering, but it can’t be avoided. The sea can send blessings like sea breezes to blow him home or obstacles like storms, Skylla and Charybdis, and treacherous islands. Because the sea is ruled by Poseidon, it is also a manifestation of the superiority of the gods and nature over man. Laertes’s Shroud The shroud is a symbol of female deception. Because she is a woman, Penelope doesn’t have much power to resist the suitors (as seen repeatedly by her son’s commands to go back upstairs to the bedroom, since everything†¦show more content†¦Of course, that he stops upon request reminds us that he maintains deference to Odysseus’s will. Argos Odysseus’s pet dog is a symbol of unconditional loyalty. Though Argos was a puppy when he last saw Odysseus, many years later he still loves him and shows his affection for his master by wagging his tail and trying to move nearer Odysseus when he hears his voice. Though he is ignored and often mistreated by the hands that once fed him, Argos still hangs around the palace hall, waiting only for his master’s return. After seeing him at last, Argos dies happy. Disguises and Dreams In the Odyssey, disguises are usually a sign of divine intervention, manipulation, and sanction. The gods have no qualms deceiving mortals and helping their favorites deceive others. They often use disguises themselves, reminding us that the gods, too, can be devious. Dreams as well are the direct result of divine power, but tend to be more straightforward and often comfort the sleeping mortal. Food and Banqueting In a culture that holds hospitality as an all-important test of character, feasting and festivities are a measure of hospitality and human civility. Often, defects in the banquet signal some fundamental flaw in the host. For example, Polyphemos feasts on human flesh, which makes him, well, an inhuman monster. Circe seemsShow MoreRelated Essay on Symbolism, Imagery and Diction in Homer’s Odyssey878 Words   |  4 Pages Symbolism, Imagery and Diction in Homer’s Odyssey nbsp; During the course of history, the world has seen many fine works of literature like Homer’s epic, Odyssey. This book is a standard against which to compare all literary novels. The symbolism permeates the pages drawing the reader into the intriguing plot that includes twists within the central theme. Also, the author intelligently uses imagery and diction painting dramatic images in the readers mind - building upon major the themesRead MoreOdyssey Death and Rebirth in the Odyssey1402 Words   |  6 PagesThe Odyssey, by Homer, is a classical piece of Greek literature. Throughout The Odyssey, the Blind Bard makes use of many literary techniques in order to lend meaning to the poem beyond its existence as a work of historic fiction and aid his readers in the comprehension of the tale. One of these techniques is the use of motifs. A motif is a recurring theme that is used throughout the work. In The Odyssey, Homer makes use of many motifs including eating/drinking, Odysseus sRead More Hitler: Old Ideas, New Meanings Essay1564 Words   |  7 Pagesmeanings attached to this symbol. A coin from Syracuse, now located in the British Museum Collection, had a swastika stamped on it. In the middle of the swastika was a human head. This was interpreted as the image of a state and its single central ruler (Nuttall, 459). Regardless of the symbolism of variations in the swastika, there is substantial proof that the pattern emerged from the observation of star arrangement. It appeared in Mexican culture as a calendar which suggests the Mexicans chartedRead MoreEric Moore. Mr. Howell. World Literature Final Draft .1742 Words   |  7 PagesEric Moore Mr. Howell World Literature Final Draft 30 March 2017 Themes and Symbolism in The Odyssey In each story, the themes and symbols in them can bring a diverse look on the way the story is interpreted and told. The Odyssey was written by the poet Homer dating all the back to the 8th century. In the Greek epic poem, Homer tells the story of the main character Odysseus’ journey home from the Trojan War. Many themes relating to the human condition are prevalent in the various adventures facedRead MoreThe Big Sleep By Raymond Chandler849 Words   |  4 Pagesdesperation during the Great Depression and the corruption of American Society. A majority of the characters in the book are criminals of some sort, committing crimes for money. Raymond Chandler, the novel’s author, uses allusions, comparisons, and symbolism to help understand the themes of society. Chandler is able to emphasize the corruption of society and the evils within it using motifs, symbols and figurative language. The author of The Big Sleep wrote this novel to expose the immortality and degeneracyRead More The Lotos-Eaters By Tennyson Essay1430 Words   |  6 Pagesdifferent poetic genres; he implemented perhaps the most distinguished and versatile of all the written works in the English language. The first time I read â€Å"The Lotus-Eaters†1, I have to admit that I had a hearty dislike for it. Having read The Odyssey in Literature class last year, this seemed like its replica. It occurred to me that Tennyson was plagiarizing Homer. But when I reread the poem with greater depth, I noticed its poetic techniques, imagery, symbols, etc. It was really exceptionalRead MoreThe Lotos-Eaters by Tennyson1443 Words   |  6 Pagesdifferent poetic genres; he implemented perhaps the most distinguished and versatile of all the written works in the English language. The first time I read The Lotus-Eaters1, I have to admit that I had a hearty dislike for it. Having read The Odyssey in Literature class last year, this seemed like its replica. It occurred to me that Tennyson was plagiarizing Homer. But when I reread the poem with greater depth, I noticed its poetic techniques, imagery, symbols, etc. It was really exceptionalRead MoreCoen And Hosseinis O Brother, Where Art Thou And The Kite Runner1500 Words   |  6 Pagesa range of literary and film techniques. Coen and Hosseini condemn the tangible racial and ethnic intolerance through characterisation, parody and mise-en-scà ¨ne. Allusion, imagery and humour explore both the comfort and danger of religion while symbolism, humour and historical references expose the deceit and failure of politicians. Coen and Hosseini, through literary and film techniques, subvert racial stereotypes and highlight the injustice of racial and ethnic discrimination. Hosseini’s juxtapositionRead MoreThe Epic Of Gilgamesh And The Odyssey1487 Words   |  6 Pagestimes appears calm and tranquil, its depths hold many secrets and mysterious unknowns. It is because water can mean so many different things that it used so much to symbolize important things in literary pieces. In both the Epic of Gilgamesh and the Odyssey, water is used as a symbol that represents complex ideas, and it plays a significant role throughout both literary pieces. In the Epic of Gilgamesh, water is mainly used to symbolize life and death as well as rebirth or baptism. In several of Gilgamesh’sRead MoreRabbit Proof Fence1822 Words   |  8 Pageschallenges and learning about the world around. This is shown through different techniques in the film ‘Rabbit Proof Fence’ directed by Phillip Noyce, The book cover ‘Odyssey’ by homer illustrated by Alan Baker and the poem ‘Night Ride’ by Kenneth Slessor. In ‘Rabbit Proof Fence’ directed by Phillip Noyce techniques such as, symbolism, language, lighting, camera angles and shots, imagery, music, sound and setting are used to represent the concept of journey and that ‘the journey, not the arrival

How Attachment Affects Your Adult Relationships - 898 Words

INTRODUCTION We will be exploring the different styles of attachment, how parenting affects attachment style and in turn how it affects our love lives as adults. Built by close relationships, attachment can vary from one relationship to another, depending on how available that person is especially during infancy and childhood. As adults, we react to situations based on our attachment style, which is ingrained but not unchangeable. This not only affects our relationships with prospective partners but everyone we hold close throughout our lives. Attachment is an immensely valuable tool in the world of psychology, with it you can better understand how behavior is influenced by experience. TOPIC CHOSEN AND WHY YOU CHOSE IT I chose attachment because I would like to obtain a deeper understanding of the different styles of attachment and how to apply attachment theory in my life. Watching my four younger siblings get raised in separate households with very different parenting styles makes me wonder about how attachment can affect how children grow and respond. I am also interested in how attachment affects your adult relationships, not only in love but friendships as well. I have been in relationships where it would have been helpful to understand attachment in order to understand my partner and their reactions better. As well as using attachment as a form of self-insight in order to improve my own reactions in relationships, my goal is to be able to understand my own behaviorsShow MoreRelatedThe Effects Of Personal Attachment Style On Romantic Relationship Satisfaction1718 Words   |  7 PagesThe Effects of Personal Attachment Style on Romantic Relationship Satisfaction Our earliest relationships in life can be deeply formative in shaping our development. Created by John Bowlby, attachment theory relates the importance of attachment in regards to personal development. According to Bowlby, attachment is the leading factor in our ability to form and maintain relationships as adults (Levy 2012, pg. 157). As human beings, we need to feel as if we belong (Cherry, 2016). We find this belongingnessRead MoreAttachment Theory. Haley Woodley . Texas Woman’S University.1007 Words   |  5 PagesAttachment Theory Haley Woodley Texas Woman’s University Attachment Theory When we were a child we all had something to be attached to rather it was a toy or our parents. Where does this feeling come from or how do we become attached to these certain things? According to Merriam Webster dictionary the meaning of attachment is â€Å"the state of being personally attached or the physical connection by which one thing is attached to another† (Webster, 1828). Attachment is learned when we are infants andRead MoreThe Priming Of Attachment Style And The Effects On Romantic Relationship Satisfaction1734 Words   |  7 Pages Attachment Style and Relationship Satisfaction: The Priming of Attachment Style and the Effects on Romantic Relationship Satisfaction Milynn C. Scheer Point Loma Nazarene University â€Æ' Introduction Our earliest relationships in life can be deeply formative in shaping our development. Created by John Bowlby, attachment theory relates the importance of attachment in regards to personal development. According to Bowlby, attachment is the leading factor in our ability to form and maintain relationshipsRead MoreAdult Attachment Styles By Mary Ainsworth940 Words   |  4 PagesAdult Attachment Styles The attachment style that an individual exhibits as an infant can affect their adult romantic relationships. An attachment pattern is established in early childhood attachments and continues to function as a working model for relationships in adulthood. This model of attachment influences how each of us reacts to our needs and how we go about getting them met. The ability to recognize one s attachment can help someone to understand their strengths and vulnerabilitiesRead More2. Assignment: Attachment Style and Relationships Essay1364 Words   |  6 Pages2. Assignment: Attachment Style and Relationships Robert Sternberg created his triangular theory of love based on three dimensions: passion, intimacy, and commitment. The degree to which a relationship demonstrates these three dimensions determines the type of love relationship. People begin love relationships with those who care for them as children. These early relationships can have a great effect on their adult relationships. †¢ Write a 350- to 700-word response summarizing the three dimensionsRead MoreFamily Upbringing As A Child And Personality Traits1412 Words   |  6 Pagesyou encounter in life are your parents and family. They introduce you to the world and welcome you into the environment in which you will spend the first chapter of your life. Your family teaches you just about everything in the early days like how to walk and talk, how to treat others, as well as how to interpret the world around you. Once you have formed your own identities and reached adolescence, you possess certain traits and behaviors that make you unique from your peers. As a child, one isRead MoreJohn Bowlby s Work Of Attachment873 Words   |  4 PagesJohn Bowlby’s work in attachment has been one of the foundational works when determining the level of attachments and bonds that a child and parent may experience (Webb, 2011). According to Bowlby, â€Å"attachment† is referring to a lasting, mutual bond of affection that is dependent on an individual or more than one person (Webb, 2011). Establishing a secure attachment during infancy and early childhood is an important task of a parent or a caregiver. Not all parents or caregivers can provide theirRead MoreGenetic And Environmental Influences On Adolescent Attachment992 Words   |  4 PagesMyers (2014) explains that attachment is the bond between a child and a caregiver: it can be secure or insecure. In order to foster attachment there needs to be not only nourishment, but comfort and familiarity with the caregiver. When children are insecurely attached they are less likely to explore their environment freely. Securely attached children have very attentive mothers who respond well to their needs. Inattentive mothers tend to foster insecure attachment in their children by not attendingRead MoreThe Effects Of Violence On Young Adults1575 Words   |  7 PagesViolence in Young Adults Young adults’ immoral behavior has its roots in chronic deficits of parental love and affection going back to early infancy. Future delinquents habitually have a disorganized, disintegrating family lives. This often leads to aggression and opposition toward others outside the family. Young adults in today’s society are in a constant struggle with the simplest issues in life. This is due to the child’s inability to have a strong parental attachment to one or both of theirRead MoreSome Of The Greatest Joys In A Person’S Life, As Well As1143 Words   |  5 PagesSome of the greatest joys in a person’s life, as well as some of the greatest pains, come through relationships. Healthy relationships contribute significantly to happy, meaningful lives (Clinton Sibcy, 2002, p. 12). Our ability to connect or bond with others often governs the quality of our relationships. People long for connection with other significant individuals in their lives. Even Ada m, in the Garden of Eden, felt the ache of aloneness (Gen. 2:18-25). From the time we are born and continuing

Service Failure Experience of Amazon-Free-Samples for Students

Question: Discuss about the roles of customer service in the department of customer service. Answer: Introduction A contract which does not include any type of physical goods and is transmitted from the supplier to the purchaser is known as Service (Erik, 2015). The benefits of these services are established by the purchasers willingness to do the exchange. This report talks about a recent service failure that has been encountered. A service process map will be created and the important points will be highlighted in that. The analysis will be done of the service failure and recommendations will be provided for the recovery strategy for service. Overview of Amazon Amazon is known as the largest online retailer in the world, trading over forty types of goods (Jackson, 2014). They sell books, electronics, groceries, jewellery, auto parts, etc. It is also called as an Internet technology and e-commerce platform, a platform for execution and logistics, Internet advertising and search technology platform. Along with this it is famous as an Internet start-up incubator. The revenue of Amazon has increased from 41% to $48.08 billion in 2011 (Schneider, 2014). Service Failure Experience of Amazon I am a regular customer of Amazon and have ordered many goods from them. But recently I had a wave of problems in order as a customer with Amazon. I bought a product by using Amazon Prime and choose the next day delivery option. I did not receive the order within the prescribed time and in return got a message which was saying that the delivery is failed as you were not available at the location. But on the other side, I was waiting for the order at the location. Naturally, I complained that I haven't received my order but in place of my order, I got a mail asking for apologies and saying it will get deliver tomorrow. Only a sorry mail was not enough to comfort me. They were supposed to give a proper explanation, the reason for the delay and the assurance of my order that it will get deliver properly. At the end, I received the product which I ordered. I absolutely know that the extra work of linking every sale with the product and listing the costs of every product. But at the same time I know the feeling of misplacing of a Buy Box. Service process Map The process of customer service flow chart permits the development of the simple structure for the management of customer relationships. Correspondingly, the company must confirm that they can manage or monitor the contacts with the users (Martin and Osterling, 2012). The complaints of customer and requests flowcharts are managed in order to identify the problems of customers and offer solutions for the same. In particular cases, the care procedure has to activate a growth to another level of service, so that issues can be handled and flow can be followed without any break or unnecessary delay. At the time when a customer contacts the Service Desk, the CSR (Customer Service Representative): Records the contact information of the user and the request details. Categorizes the request of the user. Defines the supportability of the request. Solve the request of the user. Checks the solution and ends the request. Confirms good service (Microsoft, 2008). The process flow of customer service- Symbols At the time of mapping process, there is number of symbols that are used for the communication between various process functions. Certain symbols are industry particular (i.e. engineering, network design and software design) (ASU, 2018). There are some of the symbols that are important in order to make effective process map. Some of them are: Terminator Process step/ Task Pre-defined Process Decision Point Delay Document On-Page Connector Flow Line Analysis The service personnels interacts with the customers of the company in order to offer information to address investigations concerning to services and products (Friend, 2018). Roles of Personnel Handling Problems Customer investigations often include a certain form of criticism that the representative of customer service should manage according to the companys policies and guidelines. Many times, the representatives try to resolve the problems or at least suggest some solutions (Lovelock and Patterson, 2015). In the above case of Amazon, the representatives may have suggested some solutions or could have given an explanation and the status of the good that was ordered. But they only send a message and a mail for the apologies which was not enough to satisfy the customer. Assisting in Sales Selling the service and product of the company is the part of the job of the service representative, besides the fact that he/she may or may not be the part of that sales division. Some of the representatives may offer information of service or product in order to provide assistance to the customer in taking the decision to purchase products (Writing, 2018). The services which were offered in the above case was not satisfying and even the sales representatives of the company are not so supportive to provide proper support and suggestions for purchasing any product. Clerical Tasks The customer service representatives job may include clerical responsibilities. These types of duties include answering the telephone calls and making proper transfers (Cal, 2008). In the above case, the service representatives were not doing their job properly as they were not able to answer properly about the status of the product and many times they were showing least interest in my concern. It is not acceptable from the viewpoint of the customer because he/she has paid for it. Recommendation and Service Recovery Strategy If the list is reflecting different information than the product, it is recommended that the personnel of the company should immediately contact the customer, before delivering the product. It is very important that the sales personnel should explain the modification and get confirmation from the customer to continue with the order before dispatching it from the store or warehouse. If the difference is irrelevant, or the products consumer is not answering promptly, keep a communication letter with the shipment by determining the difference and explaining the reason behind the change or delay. Similarly, keep a label of return which can help the customer in returning the goods or products easily. This letter will involve the company's justification for the delay or change in the product and will explain the status of the product. Along with this if the customer is mailing about any issue than the responsible department should immediately give a response and should try to solve that issue. Mostly general answers such as recognized the problem, saying sorry, and offer worthless platitudes or a discount message are transferred to the customer, but these replys really fail in solving the problem. Each response should be revised by a peer to settle that it replied the question of the customer and there is a device in place to confirm assured rectifications are done. It is particularly important to evaluate the message history. The only thing that irritates the customer more is the conversation which starts fresh every time. Conclusion Creating the roles of customer service in the department of customer service need proper organization and planning. The kind of business and the customers expectations should be considered. The above report is reflecting an experience of service failure due to the improper planning of the customer service department of Amazon which is a well-known online shopping website in the world. From the above analysis, it can be concluded that it is very important for every business to have proper planning and organization which can help in retaining the customers. If the customer service department of Amazon can follow the proper process in the case of service failure then they will be able to comfort the customer. In the above case if the service department would have provided a proper explanation for the issue than such problems would not have been faced by the customer. References ASU (2018) An Introduction To Process Mapping [online]. Accessed from: https://service.asu.edu/blog/an-introduction-to-process-mapping [Accessed 11 February 2018]. Cal, M. 2008 The contribution of services to development and the role of trade liberalisation and regulation. London: Overseas Dev't Institute. Erik, J. 2015 Modeling and Selection of Software Service Variants. KIT Scientific Publishing. n.p. Friend, L. (2018). What Are the Duties of a Personnel Administration Specialist? [online]. Available from: https://smallbusiness.chron.com/duties-personnel-administration-specialist-1145.html [Accessed 11 February 2018]. Jackson, A. 2014 Amazon: How Jeff Bezos Built the World's Largest Online Store. New York: Simon and Schuster. Lovelock, C. and Patterson, P. 2015 Services Marketing. Australia: Pearson Australia. Martin,K. and Osterling, M. 2012 Metrics-Based Process Mapping: Identifying and Eliminating Waste in Office and Service Processes. U.S.: CRC Press. Microsoft (2008) Customer Service Process Flow [online]. Accessed from: https://technet.microsoft.com/en-us/library/cc543259.aspx [Accessed 11 February 2018]. Schneider, G. 2014 Electronic Commerce. U.S.: Cengage Learning. Writing, A. (2018) Duties Responsibilities of a Customer Service Representative [online]. Accessed from: https://smallbusiness.chron.com/duties-responsibilities-customer-service-representative-759.html [Accessed 11 February 2018].