Thursday, August 27, 2020

Differences of the psychodynamic and behavioural approaches

Contrasts of the psychodynamic and social methodologies While psychodynamic and social methodologies are the two significant ways to deal with character, they see character from alternate point of view. Psychodynamic approach contends character is brought about by powers in the oblivious yet not learnt. People have little power over their conduct as it is foreordained, and youth has a vital impact in molding ones character. Conduct approach, then again, perceives character as educated and concentrates just on present conduct matters. Given the distinctions, it has been contended whether, as far as logical legitimacy, psychodynamic or conduct approach is increasingly far reaching. The qualities of psychodynamic approach are thought of youth encounters and acknowledgment of the oblivious part. Despite what might be expected, conduct approach centers around conduct that can be logically estimated and confirmed, and perceives the significance of outer condition on character. From the above contentions, it is at last closed, in term of techniq ue and testability, social methodology is progressively extensive. Presentation The logical value of psychodynamic and social ways to deal with character is very extraordinary as far as supporting whether character is to a great extent inalienable or learnt. The term logical legitimacy here is characterized as the strategy utilized and testability of the methodologies. On one hand, it has been contended psychodynamic approach depends too intensely on oblivious brain whose presence is difficult to demonstrate; then again, social methodology has likewise been censured for being excessively ecologically determinist while disregarding mental procedures. The accompanying exposition is to basically investigate these two methodologies from different viewpoints, and find which one is additionally enveloping. The psychodynamic approach contends encounters in youth have huge impact on the improvement of grown-up character without their awareness. Freud (1969), the originator of psychodynamic way to deal with brain research, proposed the mind comprises of the accompanying three sections: the preconscious, the cognizant, and the oblivious. Among these three, people are just not mindful of the oblivious part, in which there is consistently struggle between the id and the superego. The id is oblivious essential drives present in the infant, and the superego speaks to the still, small voice created by living in a network. These two pieces of the mind must be overseen by the sense of self, which intervenes between the driving forces of the id and social requirements. Freud contended that each youngster must experience the psycho-sexual stages and their encounters have an enormous impact in grown-up improvement, especially the advancement of character. (Freud, 1969). As indicated by conduct approach, character is seen as an example of educated practices created through either traditional or operant molding, and afterward further shaped by support, for example, discipline or rewards. Old style molding, first proposed by Pavlov (1936), is learning through affiliation, which recommended individual figures out how to associate an impartial upgrade with a reflex reaction, for example, outrage or pleasure. Likewise, operant molding, principally proposed by B. F. Skinner (1974), is learning through the results of conduct. On the off chance that ones conduct is compensated, at that point it will be kept up or expanded; on the off chance that it is punished, it will be debilitated and even stifled. There are a few generous contrasts among psychodynamic and conduct draws near. Similarly, psychodynamic approach perceives that encounters in youth have impact for the duration of our lives without our cognizance. It gives significant structure to making a decision about ones character and conduct. For instance, the explanation behind an individual submitting murder might be the way that his vicious dad has in every case genuinely rebuffed him since adolescence. In any case, conduct approach contended most human conduct is mechanical, and ones character is just the result of upgrades and reactions. In this way, the psychodynamic approach recognizes everybody can endure psychological sicknesses and clashes without their shortcomings. Contrasted and the psychodynamic approach, another shortcoming of the social methodology is that it overlooks the piece of oblivious. As indicated by Social Learning Theory, Bandura (1989) has proposed subjective components can't be disregarded if learning is should have been comprehended. Bandura has additionally noticed that while prize and discipline significantly shape ones character, insight has as much effect as they do. Likewise, the standards of social methodology have for the most part been tried on creatures. It suggests a few discoveries may not be pertinent to individual, who is significantly more mind boggling. Then again, one of the qualities of social methodology over psychodynamic approach, in term of testability, is that it just spotlights on conduct that can be tried and watched, which makes it helpful in tests under research facility setting where conduct can be watched and confirmed. Hence, the outcomes got from conduct approach have been, and keep on being, equitably and dependably estimated. As far as procedure, the social methodology centers around the present as opposed to analyzing ones past or their clinical history. At times, this can be a sort of solidarity, particularly for those experiencing their unusual conduct. For them, rather than knowing the causes, disposing of the disagreeable conduct is significantly more significant. For instance, an individual with a silly motivation to brush his teeth pointlessly all the time is progressively worried about freeing himself of this unnatural conduct. Contrasted and social methodology, the significant analysis of psychodynamic approach is that it can't be experimentally confirmed or watched. Actually, nobody is even ready to plan an encounter which can adequately discredit psychodynamic hypothesis. It is extremely unlikely to demonstrate whether the oblivious truly exists, and whether a controlled memory is genuine or not. Along these lines, psychodynamic approach doesn't have strong logical proof supporting the contentions about character. Another shortcoming would be the way that the vast majority of the proof for psychodynamic speculations was taken from Freuds contextual analyses, for example, Little Hans. (Freud, 1969). The primary issue is that the contextual analyses depend on contemplating one individual in detail, and they will in general be exceptionally emotional. This makes speculations to the more extensive populace troublesome and not delegate enough. End In term of strategy and testability, conduct approach is all the more enveloping for the accompanying explanation. Right off the bat, not at all like psychodynamic approach which can scarcely be experimentally watched or tried, conduct approach has end up being valuable in logical tests under research facility setting where results can be dependably checked. Also, conduct approach, as far as technique, perceives the impact of the outside condition on ones character. At last, the vast majority of the proof for psychodynamic hypotheses was taken from Freuds contextual analyses, which is extremely abstract and it is difficult to sum up results to a bigger populace.

Saturday, August 22, 2020

The Strategic marketing applied by Orange

The Strategic promoting applied by Orange The Orange brand is key to companys vision and achievement A brand is a guarantee conveyed It was created with adaptability to cross the fringes and to challenge the shows of versatile communication. In the year 1996 it went into FTSE-100 turning into the most youthful organization ever to enter. It is the Fifth biggest client on the planet, with more than 189 a great many clients as on December 2009. Orange gathering serves in excess of 175 million clients in 5 landmasses. Today Orange is one of the most impressive brand in the word. It is number 3 in Europe in regard of Tele correspondence and Number 1 in regard of Broad band administrations. On first of July 2010, Orange in UK and T Mobile in UK turned into the UKs biggest interchanges organization. Key Person: Richard Stephen (CEO) 1.1 Impact of Organization system on the Marketing Plan: Hierarchical system speaks to the total arrangement of exercises that an association decides to perform to meet its crucial, and targets. Fruitful usage of hierarchical methodologies requires a critical comprehension of the linkages between assets, exercises, and the ideal results. Authoritative technique has two key measurements: Conformance and Performance. The conformance measurement is proposed to guarantee that an association meets its consistence on responsibility and confirmation prerequisites, while the exhibition measurement is to guarantee that worth is made and assets are used suitably. Oversight boards of trustees have been built up for a considerable length of time that screen the conformance prerequisites. Nonetheless, it is critical to perceive that there have been no express key oversight bodies as of not long ago. Associations are beginning to understand that these two measurements should be adjusted properly. In the accompanying passage we will look at that we will inspect how promoting arrangement influences and add to the two components of its hierarchical methodology. Then again, Marketing Plan is a report portraying an organizations potential clients and a far reaching system to sell them products and enterprises. It is a composed record that subtleties the important activities to accomplish at least one showcasing targets. The effect of hierarchical procedure is very establishment. Showcasing plan is constantly made in the light of hierarchical fundamental system. It is a piece of generally speaking hierarchical technique and works under the umbrella of by and large authoritative methodology which will prompt accomplishments of the fundamental goals of the association. As referenced over that hierarchical methodology has two measurements conformance and execution, both measurement are should be consider at each vital level. Orange is an open restricted organization and needs to keep up the control of collaborate administration and strategies of consistency body like Ofcom and Financial assistance authority FSA along these lines it needs to make such showcasing arrangement which guarantee that it item and administration consistence with referenced normality bodies that covers the conformance measurement of authoritative procedure. Besides, execution measurement of authoritative technique centers a field-tested strategy that is expanding an incentive through incredible showcasing blend, advertising methodology and item situating which covers the exhibition measurement of hierarchical procedure. 1.2 Components of Marketing Plan: There are following parts of promoting plan. Official Summary Presentation/State of Business SWOT Analysis Goals and Marketing Strategy Execution: (4Ps/7Ps) Monetary Implications Control and Evaluation 1.3 Risks issues inside a Marketing Plan: Dangers are likely occasions that will altogether bring down the volume base, raise the necessary spending rate, or have some other unfriendly impact on edges or piece of the overall industry. A viable market plan ought to consider the key dangers to the business and hierarchical by and large procedure and presents alternate courses of action to be followed to limit the negative effect of these dangers. Most key dangers include serious activities not straightforwardly tended to in the advertising plan, conceivable interior working issues or the disappointment of the showcasing projects to convey what is normal. The effect on the volume base or spending rate is then evaluated and a particular alternate course of action to defeat the circumstance is proposed. It likewise incorporates a clarification of what execution measures and levels will trigger usage of every alternate course of action. Close observing of these measures is subsequently a significant control work. 2.1 Level of Importance of every part of an arrangement First will be the SWOT investigation SWOT investigation : SWOT investigation is one of the significant segments of an arrangement It is the Strength, Weakness, Opportunities and Treats of the Organization; It is the key arranging technique which encourages the advertisers to concentrate on key issues. Promoting Strategy of Orange: The advertising technique of Orange will be clarified at the later phase of this work by utilizing Ansoff development framework methodology model. It is additionally viewed as one of the significant segment of the arrangement, since it states what Orange is doing as far as its business nature. 4 ps of Orange : 4 ps which are Product, Price, Place and Promotion additionally frames a significant premise of the arrangement, It will assist orange with positioning itself in the market. These 4 ps are a significant parameters in the hands of Directors and Marketing chief to control it however subject to the inward and outer condition limitations. Money related Implications: Any action attempted or acted in the business is connected monetarily or at the end of the day, all the exercises performed inside the business has monetary ramifications. The showcasing plan ought to likewise show how the advertising technique had changed the association monetarily as far as arranging and advancement. 2.2 Mitigation Strategies for High hazard part of the arrangement. The hazardous segments which are essentially Product, Price, Orange Strength, Competitors Threats and so on, Orange had created different plans and techniques so as to relieve these dangers which is clarified beneath. Distinctive product offerings for various clients Presenting distinctive product offerings so as to address client issues. Orange has additionally partitioned its three fundamental items which are Pay as you go talk plan, Pay month to month talk plan and broadband assistance into different various sorts of sub-item to cook the necessities of the client. For example Puma pay month to month plan gives boundless writings, Unlimited Internet for content and Internet sweetheart though Racoon pay month to month gives boundless landline calls. Orange had structured and changed its item according to prerequisite of every single clients. This is settled on so as to moderate the decision and inclination of clients which contrasts from individual to individual. Diverse value intend to provide food distinctive scope of clients Orange likewise had diverse value plans for each client, so as to meet the financial plan of an individual it has low value plan from  £15 every month to most noteworthy  £75 to its business clients. Permitting Minutes groups for International calls for UK clients Orange ought to recognize the structure of UK clients as the vast majority of the clients are settler, and the greater part of them intend to be from various nations and are regularly making International calls, Orange should presented an Access number by which one can make International calls by utilizing the month to month accessible groups of minutes from the arrangement. This will assist orange with increasing its client base. Item Diversification Orange ought to likewise broaden its business current different business of Orange can be clarified as follows. Orange has expanded its business as of late from Telecommunication to various part so as to win additional income to the gathering. For example, Orange Credit Card (In Association with Marble Cards). Orange World Orange Credit Cards. In relationship with marble cards (HFC) bunch Orange is offering currently Visas, With an (a.p.r) of 14.9% Orange ought to likewise investigate the Advertising business, since it has a large number of clients which is a key point and its quality. Orange should look this business truly as it will assist with creating extra income. Orange world Orange world is the web entryway giving the best of network access on your cell phone. Its gives the entrance to the web as though you are utilizing your PC and web at your home You would now be able to download your preferred music, recordings, play web based games, download games, access to the most recent news, do shopping, book your preferred occasion and so on. 2.3 Marketing Plan 2010 Orange Marketing Plan Promoting plan can be clarified in the accompanying manner. Official Summary Presentation/State of Business Examinations Market/Industry/Competitors/Companies (SWOT for each) Destinations and procedure Execution (4/7Ps) Money related Implications Control and Evaluation Official Summary Client base expanded by 6% in the year 2009 with almost 200 million clients everywhere throughout the world, In Europe there are about 20.7 million cell phone clients. In October 2009 Luxembourg turned into the 31st nation which utilizes Orange administrations. To support its drawn out development, the Group should be available in each key connection in the worth chain. This will empower Orange to safeguard its situations against other significant market contenders. Orange is presently working in 32 nations contrasted and 19 nations in multi year prior time. Ecological Commitment 20% decrease in CO2 emanations somewhere in the range of 2006 and 2020. 15% decrease in vitality utilization somewhere in the range of 2006 and 2020. 25% sustainable power sources for new versatile stations by 2015 (strikingly in Africa). 80% of Group scope occupied with Environmental Management System (EMS) process by 2015. Territory of Business The level and nature of business and money related execution were amazing, given the exceptionally troublesome condition the France telecom looked from both a macroeconomic viewpoint and as far as administrative weights. The G

Friday, August 21, 2020

Narrative Essay Topics For College Students

Narrative Essay Topics For College StudentsOnce you have taken a breather from the grind of a challenging high school, or the demands of college, you may feel the need to catch up on your writing. After all, this is your chance to impress college admissions officers. Luckily, there are narrative essay topics for college students that can help you get back in the game. Take the time to consider a few of the possibilities below.When you go to an informal or formal setting such as a church, you may feel that writing an essay is just another chore. An informal essay does not necessarily mean that you should skip out on the formal writing that is required of you. But you might want to consider using a more narrative essay topic.The reason is that an informal setting may be more conducive to writing and sharing stories. Your final draft should be able to grab the attention of the reader and make them want to read on. Use this element to create a compelling story.The types of stories you ca n tell in an informal setting include those about your background, your family, or your friends. You will also be able to share some anecdotes about places that you have been. Be sure to use a narrative essay topic for college students so that the impact you leave the reader is as lasting as possible.If you have a professional career that makes you proud, you will find that it can provide you with some great storylines to share. Use the same point of view you would in writing a formal essay. Find a professional who can show you some of his or her work, and then use a narrative essay topic for college students.There are some instances when you may need to go beyond what is required in a formal setting. For example, you may be asked to speak at a large conference that has many attendees. If you do not have the formal training that would be required in this situation, consider using a narrative essay topic for college students.This does not mean that you need to abandon the formal sett ings entirely. Just be sure that the tone of your stories is appealing to the reader. If you have a personal connection to the situation, incorporate that into the narrative.Again, while your formal education will certainly help, taking a break from that and embracing the informal writing and storytelling techniques is ideal for the narrative essay topics for college students. Remember, the style of the writing should be engaging and enticing. No one wants to be confronted with a clunky paper.

Monday, May 25, 2020

Advanced Seminar On Early Childhood Special Education

DIFFERENTIATED CURRICULUM PROJECT PART A ADVANCED SEMINAR IN EARLY CHILDHOOD SPECIAL EDUCATION ECPSE 731 PROFESSOR: MONICA GIGANTE FEBRUARY 25, 2015 ADIE S. JAMES (SHARON) Overview Observation and interview for this assignment were conducted at P.S. 95Q – The Eastwood School, a New York City Department of Education public elementary school, located at 179-01 90th Avenue, Jamaica, N.Y. 11432. The hosts grades Kindergarten to 5th Grade, and has a population of 1,484 students.. School personnel include the administrative staff, teachers, special service providers, custodial staff, janitorial staff, and cafeteria staff. The hours of operation are from 8:00 a.m.to 2:20 p.m., Monday to Friday. The student population includes general education†¦show more content†¦Special education instruction is provided in an inclusive setting by a general education and a special education teacher. Students receive one- on-one and small group instruction. Other services provided for special education students are outside the classroom. These services include occupational therapy, physical therapy, speech therapy, reading, and counseling. Information on Class and Students I conducted my observation in an Inclusive Curriculum Teaching (ICT) classroom which hosts a kindergarten, and a first grade bridge class. The classroom accommodates a small population of 12 to 14 students, all receiving special education services. There is one special education teacher who teaches both classes, and receives assistance from four paraprofessionals in the classroom. The student to teacher ratio is 12:1 with two students receiving one-to-one service from two paraprofessionals. The student population of this classroom includes children from varied cultural backgrounds. This combination includes Hispanics, African-Americans, Latinos, and Indians. The primary language spoken in the classroom is English. One of the weaknesses identified is that students receive constant redirection to stay on task during work time. In contrast, one strength that was observed is that the students respond quickly to redirection. One of the primary reinforcers for good behavior is lunch with the Dean. The students in both

Friday, May 15, 2020

Images and Symbolism in The Odyssey Essay - 767 Words

The Sea Odysseus spends so much time sailing home that the sea really takes up a good chunk of his life. This is fitting, since the sea and its perils work much the same way the Odyssey argues that life does, it is full of suffering, but it can’t be avoided. The sea can send blessings like sea breezes to blow him home or obstacles like storms, Skylla and Charybdis, and treacherous islands. Because the sea is ruled by Poseidon, it is also a manifestation of the superiority of the gods and nature over man. Laertes’s Shroud The shroud is a symbol of female deception. Because she is a woman, Penelope doesn’t have much power to resist the suitors (as seen repeatedly by her son’s commands to go back upstairs to the bedroom, since everything†¦show more content†¦Of course, that he stops upon request reminds us that he maintains deference to Odysseus’s will. Argos Odysseus’s pet dog is a symbol of unconditional loyalty. Though Argos was a puppy when he last saw Odysseus, many years later he still loves him and shows his affection for his master by wagging his tail and trying to move nearer Odysseus when he hears his voice. Though he is ignored and often mistreated by the hands that once fed him, Argos still hangs around the palace hall, waiting only for his master’s return. After seeing him at last, Argos dies happy. Disguises and Dreams In the Odyssey, disguises are usually a sign of divine intervention, manipulation, and sanction. The gods have no qualms deceiving mortals and helping their favorites deceive others. They often use disguises themselves, reminding us that the gods, too, can be devious. Dreams as well are the direct result of divine power, but tend to be more straightforward and often comfort the sleeping mortal. Food and Banqueting In a culture that holds hospitality as an all-important test of character, feasting and festivities are a measure of hospitality and human civility. 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Wednesday, May 6, 2020

How Attachment Affects Your Adult Relationships - 898 Words

INTRODUCTION We will be exploring the different styles of attachment, how parenting affects attachment style and in turn how it affects our love lives as adults. Built by close relationships, attachment can vary from one relationship to another, depending on how available that person is especially during infancy and childhood. As adults, we react to situations based on our attachment style, which is ingrained but not unchangeable. This not only affects our relationships with prospective partners but everyone we hold close throughout our lives. Attachment is an immensely valuable tool in the world of psychology, with it you can better understand how behavior is influenced by experience. TOPIC CHOSEN AND WHY YOU CHOSE IT I chose attachment because I would like to obtain a deeper understanding of the different styles of attachment and how to apply attachment theory in my life. Watching my four younger siblings get raised in separate households with very different parenting styles makes me wonder about how attachment can affect how children grow and respond. I am also interested in how attachment affects your adult relationships, not only in love but friendships as well. I have been in relationships where it would have been helpful to understand attachment in order to understand my partner and their reactions better. As well as using attachment as a form of self-insight in order to improve my own reactions in relationships, my goal is to be able to understand my own behaviorsShow MoreRelatedThe Effects Of Personal Attachment Style On Romantic Relationship Satisfaction1718 Words   |  7 PagesThe Effects of Personal Attachment Style on Romantic Relationship Satisfaction Our earliest relationships in life can be deeply formative in shaping our development. 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Our ability to connect or bond with others often governs the quality of our relationships. People long for connection with other significant individuals in their lives. Even Ada m, in the Garden of Eden, felt the ache of aloneness (Gen. 2:18-25). From the time we are born and continuing

Tuesday, May 5, 2020

Service Failure Experience of Amazon-Free-Samples for Students

Question: Discuss about the roles of customer service in the department of customer service. Answer: Introduction A contract which does not include any type of physical goods and is transmitted from the supplier to the purchaser is known as Service (Erik, 2015). The benefits of these services are established by the purchasers willingness to do the exchange. This report talks about a recent service failure that has been encountered. A service process map will be created and the important points will be highlighted in that. The analysis will be done of the service failure and recommendations will be provided for the recovery strategy for service. Overview of Amazon Amazon is known as the largest online retailer in the world, trading over forty types of goods (Jackson, 2014). They sell books, electronics, groceries, jewellery, auto parts, etc. It is also called as an Internet technology and e-commerce platform, a platform for execution and logistics, Internet advertising and search technology platform. Along with this it is famous as an Internet start-up incubator. The revenue of Amazon has increased from 41% to $48.08 billion in 2011 (Schneider, 2014). Service Failure Experience of Amazon I am a regular customer of Amazon and have ordered many goods from them. But recently I had a wave of problems in order as a customer with Amazon. I bought a product by using Amazon Prime and choose the next day delivery option. I did not receive the order within the prescribed time and in return got a message which was saying that the delivery is failed as you were not available at the location. But on the other side, I was waiting for the order at the location. Naturally, I complained that I haven't received my order but in place of my order, I got a mail asking for apologies and saying it will get deliver tomorrow. Only a sorry mail was not enough to comfort me. They were supposed to give a proper explanation, the reason for the delay and the assurance of my order that it will get deliver properly. At the end, I received the product which I ordered. I absolutely know that the extra work of linking every sale with the product and listing the costs of every product. But at the same time I know the feeling of misplacing of a Buy Box. Service process Map The process of customer service flow chart permits the development of the simple structure for the management of customer relationships. Correspondingly, the company must confirm that they can manage or monitor the contacts with the users (Martin and Osterling, 2012). The complaints of customer and requests flowcharts are managed in order to identify the problems of customers and offer solutions for the same. In particular cases, the care procedure has to activate a growth to another level of service, so that issues can be handled and flow can be followed without any break or unnecessary delay. At the time when a customer contacts the Service Desk, the CSR (Customer Service Representative): Records the contact information of the user and the request details. Categorizes the request of the user. Defines the supportability of the request. Solve the request of the user. Checks the solution and ends the request. Confirms good service (Microsoft, 2008). The process flow of customer service- Symbols At the time of mapping process, there is number of symbols that are used for the communication between various process functions. Certain symbols are industry particular (i.e. engineering, network design and software design) (ASU, 2018). There are some of the symbols that are important in order to make effective process map. Some of them are: Terminator Process step/ Task Pre-defined Process Decision Point Delay Document On-Page Connector Flow Line Analysis The service personnels interacts with the customers of the company in order to offer information to address investigations concerning to services and products (Friend, 2018). Roles of Personnel Handling Problems Customer investigations often include a certain form of criticism that the representative of customer service should manage according to the companys policies and guidelines. Many times, the representatives try to resolve the problems or at least suggest some solutions (Lovelock and Patterson, 2015). In the above case of Amazon, the representatives may have suggested some solutions or could have given an explanation and the status of the good that was ordered. But they only send a message and a mail for the apologies which was not enough to satisfy the customer. Assisting in Sales Selling the service and product of the company is the part of the job of the service representative, besides the fact that he/she may or may not be the part of that sales division. Some of the representatives may offer information of service or product in order to provide assistance to the customer in taking the decision to purchase products (Writing, 2018). The services which were offered in the above case was not satisfying and even the sales representatives of the company are not so supportive to provide proper support and suggestions for purchasing any product. Clerical Tasks The customer service representatives job may include clerical responsibilities. These types of duties include answering the telephone calls and making proper transfers (Cal, 2008). In the above case, the service representatives were not doing their job properly as they were not able to answer properly about the status of the product and many times they were showing least interest in my concern. It is not acceptable from the viewpoint of the customer because he/she has paid for it. Recommendation and Service Recovery Strategy If the list is reflecting different information than the product, it is recommended that the personnel of the company should immediately contact the customer, before delivering the product. It is very important that the sales personnel should explain the modification and get confirmation from the customer to continue with the order before dispatching it from the store or warehouse. If the difference is irrelevant, or the products consumer is not answering promptly, keep a communication letter with the shipment by determining the difference and explaining the reason behind the change or delay. Similarly, keep a label of return which can help the customer in returning the goods or products easily. This letter will involve the company's justification for the delay or change in the product and will explain the status of the product. Along with this if the customer is mailing about any issue than the responsible department should immediately give a response and should try to solve that issue. Mostly general answers such as recognized the problem, saying sorry, and offer worthless platitudes or a discount message are transferred to the customer, but these replys really fail in solving the problem. Each response should be revised by a peer to settle that it replied the question of the customer and there is a device in place to confirm assured rectifications are done. It is particularly important to evaluate the message history. The only thing that irritates the customer more is the conversation which starts fresh every time. Conclusion Creating the roles of customer service in the department of customer service need proper organization and planning. The kind of business and the customers expectations should be considered. The above report is reflecting an experience of service failure due to the improper planning of the customer service department of Amazon which is a well-known online shopping website in the world. From the above analysis, it can be concluded that it is very important for every business to have proper planning and organization which can help in retaining the customers. If the customer service department of Amazon can follow the proper process in the case of service failure then they will be able to comfort the customer. In the above case if the service department would have provided a proper explanation for the issue than such problems would not have been faced by the customer. References ASU (2018) An Introduction To Process Mapping [online]. Accessed from: https://service.asu.edu/blog/an-introduction-to-process-mapping [Accessed 11 February 2018]. Cal, M. 2008 The contribution of services to development and the role of trade liberalisation and regulation. London: Overseas Dev't Institute. Erik, J. 2015 Modeling and Selection of Software Service Variants. KIT Scientific Publishing. n.p. Friend, L. (2018). What Are the Duties of a Personnel Administration Specialist? [online]. Available from: https://smallbusiness.chron.com/duties-personnel-administration-specialist-1145.html [Accessed 11 February 2018]. Jackson, A. 2014 Amazon: How Jeff Bezos Built the World's Largest Online Store. New York: Simon and Schuster. Lovelock, C. and Patterson, P. 2015 Services Marketing. Australia: Pearson Australia. Martin,K. and Osterling, M. 2012 Metrics-Based Process Mapping: Identifying and Eliminating Waste in Office and Service Processes. U.S.: CRC Press. Microsoft (2008) Customer Service Process Flow [online]. Accessed from: https://technet.microsoft.com/en-us/library/cc543259.aspx [Accessed 11 February 2018]. Schneider, G. 2014 Electronic Commerce. U.S.: Cengage Learning. Writing, A. (2018) Duties Responsibilities of a Customer Service Representative [online]. Accessed from: https://smallbusiness.chron.com/duties-responsibilities-customer-service-representative-759.html [Accessed 11 February 2018].

Saturday, April 11, 2020

Motivation and Banking

Introduction Motivation can broadly be described as the driving inner or outer force through which we achieve various desired life goals. It is either intrinsic or extrinsic. Intrinsic motivation refers to the driving inner force mostly associated with enjoyment, high educational achievements. Extrinsic motivation, on the other hand, relates to a driving external force in one’s life to achieve desired goals and objectives.Advertising We will write a custom essay sample on Motivation and Banking specifically for you for only $16.05 $11/page Learn More Such motivations include can be looked at as rewards for efforts implemented to achieve something. The rewards may be in the form of money for a task accomplished, grades attained in a school setting, coercion and the threat of punishment because of indulgence in a situation (Lee, 78). For instance, his parents may tell a student that he will not be catered for in basic and essential needs failure to achieve a certain grade. Motivation additionally and in accordance to various motivation theories can be defined as a need to minimize physical pain or suffering and maximize pleasure. Discussion The respondents as illustrate were in the range of 17 years and 24 and above years. It’s evident that most the respondent’s stay in Australia is not too long. For instance, for most female its in the range of 7 months to one year. For most male, it’s between below three months and four to six months. On a survey on the major reason for finding a job being the salary as the motivating factor, most male were indifferent on the issue while most of the women were of the opinion that it’s the chief reason as to why people find a job. On the issue of whether most people love the job more than the salary, most male were observed to agree with the statement. The female were quite indifferent in agreeing with statement and some were undecided. Most men agreed that they st udy more courses for the higher salary. A good number of females were also in agreement with that notion. Freedom is very essential while performing one’s work as shown in the survey as most respondents agreed that they require their own freedom to perform their work duties. As to whether the job performed suits who you are, most female agreed with that notion while quite a good number of men also agreed with the same. Its thus evident that the job performed actually suits who we are. A mixed reaction was obtained on to whether people should work harder with increased incentives. Most were in the range of undecided and those who agreed with such sentiments. As to whether one should travel to many places with the job that interests you a mixed reaction was also obtained with some strongly agreeing and others were actually undecided.Advertising Looking for essay on psychology? Let's see if we can help you! Get your first paper with 15% OFF Learn More With regard t o the survey done on the banking operations and the impact of technology on the banking sector, this has influenced banks to adopt it to have a competitive edge in serving their loyal customers. Information technology has brought in greater convenience, effectiveness and efficiency and can to offer more banking products to customers in the banking sector. For instance, banks offer Automated Teller Machines (ATMS), EFTPOST, telephone banking and internet banking which are modern and convenient modes of faster banking. The banks highly recommend and encourage their customers to use the telephone and or internet banking, as opposed to the earlier branch based visit services. The extension of the internet banking services goes along with the customer perception, acceptance and the satisfaction derived from the use of such services. The internet banking transaction services was introduced in the 1980’s and has seen profuse growth and is highly expected to see more growth with the development of more technological innovations. This is as was denoted by Peterson in 2006. A survey conducted consisting of sixty shoppers in Glenferrie Road, Hawthorn in 2006 focused on the banking services used by customers, the population that uses and that which does not use the e-banking services. Also, the consumer behavior as to the possible reasons why customers decide on the appropriate mode of banking transaction was looked into. Out of 60 respondents, 34 were men and 26 were women. Income wise, it was shown that the majority of people earned below $1500 per week in the age bracket of 18 to 40 years. A portion of those who were 40 years and above earned between $3000 and $ 5000 per month. Most people interviewed held savings account. Non-internet banking services users consisted of 14%, and were less likely to hold a cheque account compared to e-bank users who consisted of 33%. The access of banking services through the branch consisted of 83% of the respondents. The commo n mode of accessing banking services was by use of the Automated Teller Machines and EFTPOST. The survey showed that ATMS were often used 60% of the population used in the survey, 37% of the respondents used EFTPOST, 7% never used ATMS and 25% never used EFTPOST. Telephone and internet banking were not intensively used. Recommendations It’s most evident that most people really value investing in themselves through work with the major goal and expectation of a motivating factor reward in the form of monetary terms. Conducive measures therefore to practice people’s hard earned skills on the job needs to be put in place to encourage them to work even much harder. Since its evident that study of more courses goes in line with higher salaries, such different courses should be well laid emphasis on and mentorship on the same should be highly encouraged.Advertising We will write a custom essay sample on Motivation and Banking specifically for you for only $16.0 5 $11/page Learn More People should be encouraged to work hard for what they really believe in and actually dream to achieve in their future as most jobs suit who they are. As most people would go greater lengths in terms of achieving their dreams of the work they desire most, they should be widely encouraged to follow their dreams even if it would mean travelling a lot. The basic reason for using the banking services as shown by most people is to gaining access to cash used for different transactional purposes. The second most reason is making of deposits through the cheque or cash. A few used the banking services to check for their bank balances (Lee, 103). The main advantage of the telephone and internet use of banking services is that they do not require the physical appearance of the person concerned (Gkoutzinis, 243). Additionally, the modes do not require the use of cards to identify with the person, but rely solely on electronic transmission of identification of access codes and numbers or appropriate passwords. The major reason for use of e-banking as portrayed by a number of respondents was due to time-saving mechanism, convenience, full time availability and cost effective. This is because the e-banking services can be accessed majorly from home, the work place, and even the study place. The reasons as to why some people do not use the internet banking services includes the ignorance that people may have on the use and access of the e-banking services. Also, some quote of security reasons due to the increasing number of hackers and robberies. Nevertheless, some thought it very useful to learn on the use of the e-banking banking services. Lack of adequate information on the use of the e-banking services was a major reason as to why some people did not use these services. E-banking permits the full access to account balances, funds transfers between accounts and account payments. The accessibility to the bank account are varied from dif ferent customers for instance some have daily access depending on their needs, while others on a monthly basis. Those who frequently use the bank services have a favor in using the e-banking services. Most of e-bank uses, in fact, have more than one account. The income levels of different bank service users determine the account that they operate. The high-income earners for instance use the e-banking facility frequently since they have numerous transactions and e-banking have an ideal convenient platform for this. There is a great desire for more information as postulated by the non e-banking users.Advertising Looking for essay on psychology? Let's see if we can help you! Get your first paper with 15% OFF Learn More Conclusion Therefore it’s the duty of institutions, mentors, parents from the grass root level to nurture their kids in the manner so desired so that they can grow in an all rounded manner. People should also strive to achieve that which they believe in. Also, superb working conditions should be put in place to allow for people to work in conducive conditions which will support their lives. The banks hence have a role to educate the bank services users on the importance of the use of the internet banking. In conclusion, it is apparent that the banking services have changed greatly in the recent years and customers have resulted to the use of ATMS and EFTPOST, telephone banking and internet banking. The gender is highly insignificant in the determination of the account to be used by individuals. It is also evident that high-income earners are likely to adopt the use of telephone banking and internet banking with a lower usage by the lower-income earners. Banks, therefore, have a duty to promote their e-banking services and enlighten their customers on their major importance. Cited work Gkoutzinis, Apostolos Ath. Internet banking and the law in Europe: regulation, financial integration and electronic commerce. Cambridge [u. a.: Cambridge Univ. Press, 2006. Print. Lee, In. E-business innovation and process management . Hershey, PA: CyberTech Pub., 2007. Print. This essay on Motivation and Banking was written and submitted by user Brianna Snyder to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

Tuesday, March 10, 2020

Eastern Coral Snake Facts

Eastern Coral Snake Facts The eastern coral snake (Micrurus fulvius) is a highly venomous snake found in the southeastern United States. Eastern coral snakes are brightly colored with rings of red, black, and yellow scales. Folk rhymes to remember the difference between the coral snake and the nonvenomous king snake (Lampropeltis  sp.) include red on yellow kills a fellow, red on black venom lack and red touching black, friend of Jack; red touching yellow, youre a dead fellow. However, these mnemonics are unreliable because of differences between individual snakes and because other species of coral snakes do have adjoining red and black bands. Fast Facts: Eastern Coral Snake Scientific Name: Micrurus fulviusCommon Names: Eastern coral snake, common coral snake, American cobra, harlequin coral snake, thunder-and-lightning snakeBasic Animal Group: ReptileSize: 18-30 inchesLifespan: 7 yearsDiet: CarnivoreHabitat: Southeastern United StatesPopulation: 100,000Conservation Status: Least Concern Description Coral snakes are related to cobras, sea snakes, and mambas (family Elapidae). Like these snakes, they have round pupils and lack heat-sensing pits. Coral snakes have small, fixed fangs. The eastern coral snake is medium-sized and slender, generally ranging between 18 and 30 inches in length. The longest reported specimen was 48 inches. Mature females are longer than males, but males have longer tails. The snakes have smooth dorsal scales in a colored ring pattern of wide red and black rings separated by narrow yellow rings. Eastern coral snakes always have black heads. The narrow heads are nearly indistinguishable from the tails. Habitat and Distribution The eastern coral snake lives in the United States from coastal North Carolina to the tip of Florida and west into eastern Louisiana. The snakes prefer the coastal plains, but also inhabit wooded areas further inland that are subject to seasonal flooding. A few snakes have been documented as far north as Kentucky. Also, there is controversy regarding whether the Texas coral snake (which extends into Mexico) is the same species as the eastern coral snake. Coral snake species and range in the United States. HowardMorland, public domain Diet and Behavior Eastern coral snakes are carnivores that prey upon frogs, lizards, and snakes (including other coral snakes). The snakes spend most of their time underground, usually venturing out to hunt in the cooler dawn and dusk hours. When a coral snake is threatened, it elevates and curls the tip of its tail and may fart, releasing gas from its cloaca to startle potential predators. The species is not aggressive. Reproduction and Offspring Because the species is so secretive, relatively little is known about coral snake reproduction. Eastern coral snake females lay between 3 and 12 eggs in June that hatch in September. The young range from 7 to 9 inches at birth and are venomous. The life expectancy of wild coral snakes is unknown, but the animal lives about 7 years in captivity. Conservation Status The IUCN classifies eastern coral snake conservation status as least concern. A 2004 survey estimated the adult population at 100,000 snakes. Researchers believe the population is stable or perhaps slowly declining. Threats include motor vehicles, habitat loss and degradation from residential and commercial development, and issues with invasive species. For example, coral snake numbers declined in Alabama when the fire ant was introduced and preyed upon eggs and young snakes. Venom and Bites The Mexican kingsnake is a nonvenomous snake that resembles the eastern coral snake. Paul Starosta, Getty Images Coral snake venom is a potent neurotoxin. A single snake has enough venom to kill five adults, but the snake cannot deliver all of its venom at once plus envenomation only occurs in about 40% of bites. Even then, bites and fatalities are extremely rare. The most common cause of snakebite comes from mistaking a coral snake for a similarly-colored nonvenomous snake. Only one death has been reported since the antivenin became available in the 1960s (in 2006, confirmed in 2009). Since then, coral snake antivenin production has been discontinued due to lack of profitability. An eastern coral snake bite may be painless. Symptoms develop between 2 and 13 hours after the bite and include progressive weakness, facial nerve palsy, and respiratory failure. Since antivenin is no longer available, treatment consists of respiratory support, wound care, and antibiotic administration to prevent infection. Pets are more likely than humans to get bitten by coral snakes. They often survive if given prompt veterinary care. Sources Campbell, Jonathan A.; Lamar, William W. The Venomous Reptiles of the Western Hemisphere. Ithaca and London: Comstock Publishing Associates (2004). ISBN 0-8014-4141-2.Davidson, Terence M. and Jessica Eisner. United States Coral Snakes. Wilderness and Environmental Medicine, 1,38-45 (1996).Derene, Glenn. Why Snakebites Are About to Get a Lot More Deadly. Popular Mechanics (May 10, 2010).Hammerson, G.A. Micrurus fulvius. The IUCN Red List of Threatened Species 2007: e.T64025A12737582. doi:10.2305/IUCN.UK.2007.RLTS.T64025A12737582.enNorris, Robert L.; Pfalzgraf, Robert R.; Laing, Gavin. Death following coral snake bite in the United States – First documented case (with ELISA confirmation of envenomation) in over 40 years. Toxicon. 53 (6): 693–697 (March 2009). doi:10.1016/j.toxicon.2009.01.032

Sunday, February 23, 2020

Marketing Management class discussion wk3 Assignment

Marketing Management class discussion wk3 - Assignment Example It is possible to keep customers who want the company to that want a company to go against its policies in favor of their requests. Instilling loyalty on a brand on a brand is possible. Loyalty results from the excellent services a company offers to its customers (Lindstrom, 2011). It is what the company offers exceptionally that makes clients prefer is brand and must not come from pricing. Each company has a group of clients who would always want to take advantage of policies on return of goods. It is unhealthy for a company to block such clients this may dent the company image. Though it is unhealthy for a company to keep such client, it is vital that to develop a strategy in dealing with those clients (Lindstrom, 2011). The strategy should be such that both the company and the client stand to benefit. The best way is adopting a proper customer relationship management style where the client completely and appreciates the company

Thursday, February 6, 2020

Compare contrast romeo and juliet with west side story Essay

Compare contrast romeo and juliet with west side story - Essay Example First, the plays were written in different periods, so their characters are not similar. This is a statement to establish in the following discussion/comparison of the two plays. The two stories revolve around disagreements between families with opposing values and conclude in the demise of young adults. This is because the young people involved had a notion that their deep love to each other would surmount the aggression between the families (Gibbons 3). In Romeo and Juliet, Juliet’s family (Capulet) considered themselves as noble, while Romeo’s family (Montague) was a humble family. Juliet was a young virgin girl 14 years of age, who had been promised to marry a man of the family’s own choice. However, she cared less for the man. It occurred that Romeo, accompanied by his friends, crashed at the Capulet’s party and instantly fell in love with Juliet. At that time, when Juliet was falling in love with Romeo, she had no idea who he was. Juliet came to know more about Romeo from her cousin, who identified him as a family enemy. Romeo and his friends were ousted by the Capulet family from the party. Some days later, Romeo returned back to Juliet’s home where they met on her balcony. He slept with her and promised to marry her. The two families issued various threats against each other, and Romeo accidentally killed Juliet’s cousin (Bly 17). Romeo was banished from the city. Conversely, in the West Side Story, Tony was Polish while Maria was a Puerto Rican residing in New York. Just like the Montague and the Capulet, the two groups had people who protected them regardless of the aggressiveness between the two families. Tony is killed by a gang in the end as a result of the union between him and Maria (Laurents 3). Maria decided to move on after Tony’s death despite the strong love she had for him. The West Side Story plot and performance is in Manhattan Upper West Side. The story revolves around the conflict between two youth

Tuesday, January 28, 2020

Five Forces of Competition Essay Example for Free

Five Forces of Competition Essay Air travel has changed the way people live and experience the world today. The airline industry is a strategic sector that plays a fundamental role in the globalization of other industries since it promotes tourism, world trade, foreign investment and, therefore, leads to economic growth. However, all airlines within the industry operate in a highly dynamic environment where various legal, social, technological and economic forces interact with each other, thus influencing their decisions and actions In the industry where airlines can face severe financial distress due to oil crisis, recessions and terrorist attacks, In order to survive, as well as succeed, the business needs to assess its competitive environment and identify key factors that may influence its actions (Porter, 1998, p. 5). The airline industry is very competitive and Michael Porter’s five-forces model can be used to analyse the intensity of the competition and the profitability of this industry. Porter’s five forces model is a business unit strategy tool which is used to make an analysis of the value of an industry structure (Hubbard, 2004, pg 35). The analysis is made by the identification of 5 fundamental competitive forces. These include: Threat of new entrants is high  One of the forces identified by this model is the threat of new entrants which refers to the possibility of new competitors entering the industry and undermining the profits of the established businesses. In the world today, the airline industry is so saturated that there is hardly space for a newcomer to enter the market. The biggest for this is the cost of entry. The airline industry is one of the most expensive industries, due to the cost of buying and leasing aircrafts, safety and security measures, customer service and manpower. Other barriers to entry which will recess new comers into the airline industry include Government restrictions and high capital costs to develop new airlines. However, the entry barriers for new airlines is lower today since the Australian domestic airline market was deregulated in 1990. This has produced far greater competition than before deregulation in most markets. The deregulation has allowed Jetstar and Tiger Airways enter the market and reduce the market share for Virgin Blue and with the added competition, together with pricing freedom, means that there is a major onstraint on profitability for the airline industry. Moreover if borrowing is cheap the likelihood of more airlines entering the industry is higher. Bargaining power of Buyers is high The bargaining power of buyers is another force that can affect the competitive position of a company (Porter, 1998, p. 48). This refers to the amount of pressure customers can place on a business, thus, affecting its prices, volume and profit potential (Porter, 1998, p. 45). The various airlines flying from the Gold Coast airport are competing for the same customer, which also results in strengthening the buyer power. Individuals wishing to travel to and from the Coolangatta airport are presented with various choices when selecting an airline but price is usually the most important factor, especially for students and families. Hence, the bargaining power of customers in the airline industry is very high since they are price sensitive and search for the best deals available. Virgin Blue attracts travellers that are price sensitive by offering them low fares and those that are convenience oriented by providing them with frequent flights. Qantas on the other hand has created a frequent flyer program to create switching costs which may be a significant factor to a traveller when choosing which airline to fly with. Bargaining Power of Suppliers is high Suppliers can also exercise considerable pressure on a company by increasing prices or lowering the quality of products offered which are mainly dominated by Boeing and Airbus. The bargaining power of suppliers depends on supplier concentration, substitute supplies, switching costs, threat of forward integration and buyer information. However, other suppliers who work with the airline such as the providers of on board snacks do not have the same bargaining power as they are a larger industry which allows for Virgin Blue to have a choice over who they are purchasing from. Virgin Blue will purchase their on board snacks from the supplier which is the most economic so Virgin Blue can make a higher profit margin from the goods when they are sold. Threat of Substitutes is low for international carriers/ little higher for short distance The availability and threat of substitutes is another factor that can affect competition within the airline industry. It refers to the likelihood that customers may switch to another product or service that performs similar functions (Stahl, M, Grigsby D 1997, pg 145). Substitutes for air travel include travelling by train, bus or car to the desired destination. The degree of this threat depends on various factors such as money, convenience, time and personal preference of travellers. The competition from substitutes is affected by the ease of with which buyers can change over to a substitute. A key consideration is usually the buyers switching costs, however due to their low fare non-stop flights, Virgin Blue, Jetstar and Tiger airways can lure both price sensitive and convenience oriented travellers away from these substitutes. Competitive Rivalry is high  Industries that are very competitive generally earn low profits and returns since the cost of competition is high. The airline industry is usually characterized by the cut-throat competition that exists among the rival airlines due to its low cost nature. Since the carriers are involved in a constant struggle to take away the market share from each other, industry growth is average and as it is easy for buyers to switch between the airline companies, depending on price, the rivalry is increased. Rivalry is also high in the airline industry due to high fixed costs, as much of the cost of a flight is fixed, there is a great opportunity for airlines to sell unsold seats cheaply, which resolve in pricing wars between the airlines (Hubbard, 2004, pg 38). The airlines are continually competing against each other in terms of prices, technology, in-flight entertainment, customer services and many more areas. The net result of this competition between companies is an overall slow market growth rate. In conclusion we can understand that the airline industry is very competitive and Michael Porters five-forces model can be used to explain why the potential for returns is so low in this industry. Firstly, the threat of new companies entering the industry is high and the entry barriers are low. Secondly, the bargaining power of customers is high since they are price sensitive and search for the best deals. The third force, bargaining position of suppliers, is strong since they are concentrated and this limits the control airlines have over suppliers to reduce prices and earn higher profits. The availability and threat of substitutes is another factor that can affect a company’s competitive position. However, the degree of this threat depends on various factors such as time, money, convenience and personal preferences of travellers. The final force in Porters model is competitive rivalry between the companies within an industry. Cut-throat competition exists among the airlines and since there is a constant struggle for market share, the over all profit potential of this industry is low.

Monday, January 20, 2020

Chernobyl :: Ukraine Disaster History Essays

Chernobyl 1986 was a year of several meaningful worldwide events, some of which included the Voyager 2 got details and pictures of Uranus, the space shuttle Challenger exploded on takeoff, and Haley’s comet soared past Earth (infoplease.com). Perhaps the event that alarmed the world the most, however, was the major nuclear accident that occurred at the nuclear power plant Chernobyl. The nuclear disaster that occurred at Chernobyl in 1986 (Lecture 4/1/02), has forever changed the way that nuclear power plants are viewed by the world. Chernobyl is now an abandoned city in north Ukraine because at 1:23 am on April 26th (Chernobyl.com), during an â€Å"unauthorized test of one of the plant's four reactors, engineers initiated an uncontrolled chain reaction in the core of the reactor after disabling emergency backup systems† (infoplease.com). The type of reactor used at Chernobyl was a graphite-water reactor (Lecture 3/25/02). This means that the moderator of the reactor is graphite, and the coolant is water (Lecture 3/25/02). According to Chernobyl.com, technicians allowed the power level in the fourth reactor to fall to an extremely low level, causing a core meltdown. An explosion ripped the top off the containment building, expelling radioactive material into the atmosphere for over ten days (Chernobyl.com). More was then released in a fire that followed, due to a second explosion that allowed air to rush into the reactor (world-nuclear.org). It was only after Swedish instruments detected a problem from the explosion that Soviet authorities admitted that an accident had occurred (infoplease.com). The reactor core was sealed off by air-dropping a cement mixture which included 5,000 tons of boron, dolomite, sand, clay and lead, but not before eight tons of radioactive material had escaped into the atmosphere (infoplease.com). It is estimated that all of the xenon gas, about half of the iodine and caesium, and at least 5% of the remaining radioactive material in the Chernobyl reactor core was released in the accident (world-nuclear.org). Over twenty firefighters died instantly from overexposure to radioactivity, while hundreds suffered from severe radiation sickness (infoplease.

Sunday, January 12, 2020

Effect of culture in business Essay

1. A growing number of Americans work for foreign-owned firms in the United States. Do you think that these American employees are being influenced by the foreign owner’s approach to management and the culture of the country of the owner? Because of globalization, businesses are open to do business in new markets and improving profits. Also because of globalization, companies are faced with different cultures, religion and norms. For a company to do business in another country, a manager needs to understand the differences associated with the host country. â€Å"Globalization is defined as this interdependency of transportation, distribution, communication, and economic networks across international borders† (Gibson, Ivancevich, Donnelly, & Konopaske, 2012, p 57). Each firm has their own organizational culture. According to Hellriegel, Slocum and Woodman (2001), organizational culture represents a complex pattern of beliefs, expectations, values and behaviors shared by organizational members. The knowledge of the culture in which an employee is working is crucial. â€Å"In a dynamic and fast changing environment the inter and intra organizational behavior changes the productivity and growth trends† (Chat urvedi, 2002). Because of the organizational culture most foreign-owned firms will tend to impose that culture on their employees. Just like U.S. companies settling abroad, foreign-owned companies will face some difficulties operating in a country with different culture. Based on Hofstede’s research, which studies how values in the workplace are influenced by culture, four dimensions have been â€Å"identified as explaining: Uncertainty avoidance: â€Å"degree to which people are comfortable with ambiguous situations and with the inability to predict future events with accuracy† (Gibson et al., 2012, p 69). Masculinity-Femininity: A culture that has a high masculinity orientation tends to emphasize on dominance, assertiveness, and interdependence. A culture with tendency of femininity orientation will emphasize more on interdependence, compassion, and emotional openness. Individualism-Collectivism: â€Å"Tendency of a culture’s norms and values to emphasize on satisfying individual needs or group needs† (Gibson et al., 2012, p 69). Power distance: â€Å"Degree to which members of a society accept differences in power and status among themselves† (Gibson et al., 2012, p 69) Because each culture fits differently in the four dimensions, a foreign-owned firm will keep its own culture as it will be easier to deal with than having different organizational cultures in each country it operates. Americans who work for those companies are indeed influenced by their approach of management. 2. Assume that you want to develop your global skills so that you can pursue international assignments with your company. Identify five skills that you would want to develop and describe how you would go about improving these skills. â€Å"Globalization is defined as this interdependency of transportation, distribution, communication, and economic networks across international borders† (Gibson, Ivancevich, Donnelly, & Konopaske, 2012, p 57). Managers are more and more in contact with different cultures. According to HRMagazine (2012), business skills, clture and customs skills, geographic, political and economic skills need to be developed. Based on Gibson, Ivancevich, Donnelly, & Konopaske (2012), the five main skills are: Global strategic skills: knowing how the economy (i.e. global financial markets), politics (i.e. foreign affairs, international law) are good ways for managers to know how to conduct business in another country. Team-building skills: Companies require more and more that their employees know how to work as part of a team. Team-building is a way to have more done more efficiently. A manager should know how to delegate work and know what each team members can or cannot do. Organization skills: It is important to know how employees react to certain management approach. McGregor’s motivational theory X and Y provides management approaches that can apply to motivate employees. Communication skills: Communication is essential when working abroad. It is imperative that a manager or employee be able to communicate with peers and superiors effectively. Transfer of knowledge skills: â€Å"Learning about a practice, technique, or approach in one country that can be transferred elsewhere is a skill that managers can apply on a regular basis† (Gibson et al., 2012, p 62). 3. Describe the attitudes a manager would need to be successful and effective in managing in India, China, and Saudi Arabia. A manager would need to have the same basic skills in order to a successful and effective manager in India, China, and Saudi Arabia. According to Gibson, Ivancevich, Donnelly, & Konopaske Strong technical skills Good language skills Strong desire to work overseas Knowledge of the culture Well-adjusted family situation Spouse support Behavioral flexibility Adaptability Good relational ability Stress management skills According Goodall and Warner (2007), a manager who wants to work in China would need to be: Open-minded to the culture shock. Desire to learn the language and culture. Good communication skills. Strong organizational commitment: â€Å"Think not what your company can do for you, but what you can do for your company† (Goodall et al., 2007, p 13). In China, it is hard to retain employees due to the competition of labor. China does not have enough skilled labors and is experiencing tremendous growth economically. To be an effective manager, one should be able to retain employees and adapt to the culture in order to not lose such precious asset. According to Bhuian, Al-shammari, & Jefri (2001), a manager needs have a strong organizational commitment, strong desire to work with foreign assignment, and especially good communication skills in order to work in Saudi Arabia. Trainings should be available to the expatriate manager. Gibson et al. identified three steps: â€Å"Predeparture†, which helps the manager prepare for the culture shock. Overseas Assignments, which is to help the manager ease into the culture. Having a mentor or a guide to introduce him or her to the culture. Repatriation, which is helping the manager adjusting back to his own culture when returning from assignment. References Assess-and improve-your global skills. (2012). _HRMagazine, 57_(8), 79. Retrieved from http://www.shrm. org/countryguides Bhuian, S. N., Al-shammari, E. S. and Jefri, O. A. (2001), Work-related attitudes and job characteristics of expatriates in Saudi Arabia. Thunderbird Int’l Bus Rev, 43: 21-32. doi: 10.1002/1520-6874(200101/02)43:13.0.CO;2-B Chaturvedi, A. (2002). Organizational behavior. _Finance India, 16_(4), 1482-1484. Retrieved from http://search.proquest.com.ezproxylocal.library.nova.edu/docview/224360708?accountid=6579 Gibson, J.G., Ivancevich, J.M., Donnelly, J.H., Konopaske, R. (2012). _Organizations: Behavior, structure, processes_ (14th ed.)_._ New York: McGraw-Hill. Goodall, K.L.N., Warner, M. (2007). Expatriate managers in China: The influence of Chinese culture on cross-cultural management. _Journal of General Management._ Retrieved from: http://www.jbs.cam.ac.uk/research/working_papers/2007/wp0701.pdf Hellriegel, Don, Slocum, John W. & Woodman, Richard W.; Organizational Behavior, South-Western Thomson Learney, 2001, pp 671.

Saturday, January 4, 2020

Review Of Oedipus Rex - 1342 Words

Jake Gilman Modern Mythology Period 8 Fusaro Oedipus Rex Reading Questions What appears to be the function of the Chorus? - The chorus in Greek tragedies has a similar function to the narrator in various books and plays. It is an outside source that describes the actions of the characters, as well as their thoughts or feelings. Just like a narrator, the chorus can be used to foreshadow an upcoming event and provide more detail than what is said on stage. However, the most important function of the chorus is how it creates a bridge of understanding between the actors and the audience, allowing the whole plot to become clear to the audience. Explain how metaphorical blindness and literal blindness are demonstrating dramatic irony. - Sight is one element that is heavily stressed in the tragedy of Oedipus. In order to find the killer of king Laius, Oedipus had to ask the blind prophet of Apollo, Teiresias, for help. Throughout their discussion, Teiresias hints that Oedipus is actually the murderer of king Laius and that the prophecy came true. Even though Oedipus has perfect vision, he is blind not to see that the â€Å"robber† he killed on the way to Thebes was his father. Through this scene, the audience can see that Teiresias was only physically blind, and could see the prophecy the whole time. Metaphorically, Oedipus is blinded by his ignorance, making this scene ironic for a blind man to help a visual see. What does Teiresias imply when he refersShow MoreRelatedReview Of Oedipus Rex 1267 Words   |  6 Pageswhich means excessive pride toward or defiance of the gods. In Oedipus Rex by Sophocles, Oedipus and his biological parents, Laius and Jocasta, were overcome by hubris and attempted to outsmart the gods,using what little knowledge is available to us humans, in an effort to escape their own fate. Along with hubris, Oedipus posses hamartia. Hamartia is a tragic flaw. 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